Banfield Pet Hospital

Banfield Pet Hospital is a veterinary clinic on Jefferson Road in Rochester that treats dogs and cats. The clinic offers preventive care, diagnostic testing, imaging, dental X-rays, and a range of surgical procedures. It does not advertise in-house emergency services and directs urgent cases to an emergency veterinarian.

Services

•Care for dogs and cats
•Wellness exams
•Vaccinations
•Flea, tick, and heartworm prevention
•Microchipping
•Diagnostic testing
•In-house lab testing
•Blood panels, including CBC and chemistry
•Digital radiography (X-rays)
•Dental X-rays
•Spay and neuter surgery
•Orthopedic surgery
•Soft tissue surgery
•Mass removal
•Fracture repair

Pricing

No published pricing information is available for this clinic.

People

Named leaders associated with Banfield and Mars Veterinary Health include Jeff Ellison (President), Alea Harrison, DVM (Chief Medical Officer), David Sturrus (Chief Client Officer), Andrea Sinnott (Chief Financial Officer), Nona Scheumack (Vice President, People and Organization), and Morgan Taylor-Rakocevic, VMD (Program Manager Veterinary Standards).

Reviews

Google shows a 4.4/5 rating from 405 reviews. Recent written feedback is mixed, with praise for dedicated staff and grooming, alongside complaints about communication, phone responsiveness, confusion over charges and plan coverage, rough handling during a cat blood draw, and delays or errors with paperwork for an international health certificate.

Reviews for Banfield Pet Hospital

Note: Showing the 5 most recent Google reviews out of 405 we track in total. Recent reviews may not be representative of overall sentiment.

CRISTIANO SHIH

1 week ago

I needed to obtain an international health certificate for my cat. Before I went in, they left a voicemail message that sounded very friendly, explaining the necessary procedures—information I had already found online—and scheduled an appointment for me. When I arrived at the scheduled time for the blood draw, the nurse on duty had absolutely no understanding of the process and couldn’t answer any of my questions. She told me to wait and ask the doctor, but when she returned, she ignored my questions and spoke in a way that was hard to understand. Since my cat is timid, when they were carrying her for the blood draw, they roughly pulled her out of the carrier, causing her claws to fall off! I asked how I could track the blood test results, and they told me to wait for notification. However, I could have easily obtained the results myself using my cat’s microchip number. After the report was mailed, I contacted them to ask if I could pick it up, but they told me they hadn’t received it and asked me to wait another two weeks, saying that test results usually take a month to come back. Then, that afternoon, they called to say my report had been mailed. The name of my pet on the report was different from what I had previously recorded. This clinic really can’t handle anything properly! I called again to ask about the next steps, but the person who answered just said a few words and hung up on me. I called several more times, but no one answered.

Jeffery Mcnair

3 weeks ago

patricia pellicano

Everything was fine until I went to check outan they said it was 20 dollars more than they had just told me in the room with vet an told me that my insect protection for my ginny dog was $20.00 for the one pill they gave me so I handed the pill back becauseI pay for that in my plan the girl at the counter said it was not covered so I am still considering what to do about it she could not take the time to check it out I am very disappointed with the service I received on that sat. Appt. An every time I have tried to call no one answers the phone I am concidering calling the main # for the main office that takes care the plans.

Paul Ryan

Superb and dedicated Staff !!! Super. grooming!